SHIPPING & RETURNS  

SHIPPING POLICY

When you purchase a product from Pond Hopper Nation we start getting your package ready to ship right away. Our goal is to have your package packed and ready to ship the business day after purchase. If we have any delays with shipping your package, we will communicate with you through email or by phone. If available, we will send you tracking information for your package through email. 

RETURN & EXCHANGE POLICY

At Pond Hopper Nation we want you to be 100% satisfied with our product and customer service. If for any reason you are unhappy with your purchase, please let us know by contacting us at pondhoppernation@gmail.com with your first & last name, phone number, address, and why you are unhappy with your order. We will get back to you within one business day with a response on how we will resolve your issue.

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